Privacy Policy

Sabiedriba ar ierobezotu atbildibu “Questory”, SIA, 40203226699, Latgales iela 419–89, Rīga, LV-1063, Latvija,, +371 29361334 (EN, LV, RU), is a Data Controller of your information.

At “Questory”, accessible from, one of our main priorities is the privacy of our clients. This Privacy Policy document contains types of information that is collected and recorded by us and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Personal Data We Do Collect

Placing the Order as a private client you provide your personal data: name, surname, phone number, and e-mail.

Placing the Order as a corporate client you also provide data about your company: name, registration number, legal address and bank account number.

Contacting us via Contact Forms you provide your name and contacts. This information is used only for communication, not for advertising or re-marketing.

We store that information along with data about purchased and used services for 10 years to provide appropriate co-operation: sell tickets, ability to give you a discount for the next orders, refund, etc.

We store and work with your account data, reviews, loyalty programs, and our communication history (e.g., e-mails and hard copies).

We don’t store directly, but third-party payment services and banks store your payment and banking information. Security of this data is provided by third-party payment services and banks.

All this information is also used to prevent and investigate cases of illegal service usage.

Anonymous Data We Do Collect

We use Google and Facebook analytics and marketing tools to collect anonymous data on how clients use our web-sites, interact advertisements, and re-marketing needs. These tools don’t allow us to identify your personal data.


Like any other website, use “cookies”. These files are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For example, cookies are used for language switcher, wishlist and store cart and checkout.

General Data Protection Regulation (GDPR)

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

Third-Party Privacy Policies

Our Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

We don’t knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in “Questory”. This policy is not applicable to any information collected offline or via channels other than this website.


By using our website, you hereby consent to our Privacy Policy and agree to its terms.