Terms & Conditions

Terms of Purchase

The parties to this distance purchase and sale agreement (the “Agreement”) are: Sabiedrība ar ierobežotu atbildību “Questory” (“Store”), on the one hand, and a person, having acquired the game access code (“Ticket”) or Gift card or use a Ticket or Gift Card purchased by a third party (“Buyer”) on the other hand.

1. Object of Agreement

1.1. The Agreement governs the relationship between Store and Buyer (“Parties”) concerning the conditions of Ticket and Gift Card purchasing and delivery, and games and tours usage (“Service”).

1.2. By this Agreement Store undertakes to hand over Buyer purchased Ticket or Gift Card, and Buyer undertakes to pay to Store Ticket or Gift Card price and to use Service specified in Ticket or Gift Card following the procedure outlined in this Agreement.

1.3. A Ticket contains Game Access Data (“Data”). Buyer can use Data to obtain Service specified in Ticket during the Ticket validity period. Buyer undertakes to use Service following this Agreement.

1.4. A Gift Card contains a certain discount for Ticket purchase. Discount code should be inputted on the Checkout or Cart page before Buyer clicks “Buy” button. Gift Card can be used only during its validity time.

1.5. After Gift Card validity period expiration, Gift Card couldn’t be refunded or prolonged.

1.6. Buyer confirms that has carefully read Ticket information and all additional requirements (e.g., age restrictions) obligatory to Buyer. Buyer understands that Store may refuse to provide Service specified in Ticket to a person who does not meet the requirements of Service. In this case, Buyer will not be refunded the money paid for Ticket.

1.7. Buyer, when purchasing Ticket, understands that Store may refuse to provide Service specified in Ticket if the usage of service would endanger health or life of Buyer or otherwise cause damage to Buyer. Buyer acknowledges and understands that there may be certain Services that are available only during a particular season or that their use may be affected by other circumstances.

1.8. Services offered by Store may be dangerous to health and life. By purchasing Ticket Buyer confirms that is aware of all the health and life hazards mentioned in a Service description.

2. Ticket and Gift Card Price and Payment

2.1. The terms of this Agreement shall apply to Tickets and Gift Cards purchased at “Questory” e-commerce site questory.in.

2.2. Ticket and Gift Card price and description of Service are specified in Store.

2.3. By purchasing Ticket or Gift Card Buyer has to:

2.3.1. fill in the order form on checkout;

2.3.2. pay Ticket or Gift Card price (and any additional charges, if applicable) according to the instructions provided by Store.

2.4. Buyer has the right to choose a payment method and pay using:

2.4.1. direct bank payment to Store bank account;

2.4.2. debit / credit card;

2.4.3. PayPal;

2.4.4. a pre-purchased Gift Card number.

2.5. Buyer acknowledges and understands that Ticket and Gift Card purchased under the terms of Agreement cannot be returned to Store and money paid for it could not be refunded, except as provided for in Agreement.

3. Entry into Force of Agreement

3.1. Buyer confirms that has entirely read and fully agrees to terms and conditions of Agreement before entering into Agreement.

3.2. Buyer understands that Agreement enters into force at the moment Buyer clicks “BUY” button, thereby confirming Buyer agrees to conditions of Agreement.

3.3. Store undertakes to immediately confirm the conclusion of Agreement by sending a confirmation email to Buyer.

4. Ticket and Gift Card Delivery

4.1. Ticket or Gift Card will be delivered to Buyer email within 1 (one) hour after the payment reception.

5. Validity and use conditions

5.1. Ticket purchased by Buyer under this Agreement is valid for an unlimited period while the game is on offer. Except for Service maintenance works periods, which will be announced.

5.2. Gift Card purchased by Buyer under this Agreement is valid for 12 month period or while the game is on offer. Except for Service maintenance works periods, which will be announced.

6. Rights and Obligations of Parties

6.1. Buyer has the rights:

6.1.1. to resign from this Agreement within 14 (fourteen) days from the date of conclusion of this Agreement. The right of withdrawal shall not be applied if Buyer has started to use Service within these 14 (fourteen) days.

6.2. Buyer is obliged:

6.2.1. to provide all data required by Store upon entering into Agreement;

6.2.2. when transferring Buyer rights under this Agreement to third parties, to ensure that the person to whom such rights are transferred will properly comply with Buyer obligations in this Agreement.

6.3. Store has rights:

6.3.1. to refuse to enter Agreement with Buyer if required information provided by Buyer is false, inaccurate or misleading.

6.4. Store is obligated:

6.4.1. to terminate Ticket or Gift Card within fifteen days and to return the money paid for Ticket or Gift Card to Buyer upon reception Buyer notice of cancellation in the case specified in Chapter 6.1.1.

6.4.2. to ensure proper compliance with Booking Terms and to ensure that Service specified in Ticket is provided to Buyer;

6.4.3. to respect confidentiality and data protection requirements.

7. Data Admission Conditions

7.1. Filling in the order form, Buyer must provide complete and truthful information requested by Store.

7.2. If Buyer has provided false, inaccurate or misleading information at the time of entering into Agreement or didn’t provide all the required information, Buyer takes responsibility of Agreement non-performance or improper performance, i.e. Store will not be liable for proper Agreement performance.

7.3. Buyer grant Store free of charge right to use Buyer provided data to let Store perform this Agreement. This right is valid indefinitely.

7.4. On Buyer agreement (clicking the appropriate checkbox on checkout) Store has rights to send Buyer promotional, news and info emails.

8. Liability of Parties

8.1. Parties are liable for non-fulfillment or improper fulfillment of their obligations following the law of the Republic of Latvia.

8.2. Concluding Agreement Buyer is responsible for the accuracy and completeness of provided data.

8.3. Store is not liable for the proper performance of Agreement if Buyer has provided false, inaccurate or misleading information or has not provided all the required information entering into Agreement.

8.4. Providing Service Store is not liable for any Buyer health or property damage. Buyer declares awareness of Buyer own liability of Buyer and third parties health, life, property security.

8.5. Buyer can address any complaint related to purchased Ticket or Gift Card to Store by emailing it to info@questory.in or in hard copy to the Store legal address. Store will, within its capabilities, identify the cause of an issue and make every effort to find a positive solution to an issue. Responses to Buyer written claims will be provided by Store within the time limits and in the manner prescribed by law.

8.6. Store is not responsible for lost or stolen Ticket or Gift Card and consequent losses to Buyer. Buyer is fully responsible for received Ticket or Gift Card preserving and making it not available to third parties.

8.7. Parties are not liable for non-fulfillment of their obligations in case of circumstances beyond the control of Parties (Force majeure). These are insurmountable circumstances, which Parties are not able to foresee and have no influence on. Party may invoke force majeure only if the Party has fulfilled its obligations under this Agreement.

8.8. All information, including texts, images, and videos presented in Store, is Store exclusive property or is used under appropriate license of author. Any copying, distribution, transmission, placement, or other modification of information and works presented in Store without the prior permission of Store is strictly prohibited.

8.9. All information, including texts, images, and videos presented in Services (games and tours), is Store exclusive property or is used under appropriate license of author. Any copying, distribution, transmission, placement, or other modification of information and works presented in Services without the prior permission of Store is strictly prohibited.

9. Confidentiality

9.1. Store undertakes to keep secret and not to disclose to third parties the data provided in Buyer order form. Except providing necessary information for third-party Service handlers than it is necessary to provide Service. This obligation does not apply if disclosure of Buyer Data is required by the law of the Republic of Latvia.

10. Other conditions

10.1. Parties expressly understand that if Buyer transfers the rights under Agreement to third parties, they are also obliged to fulfill this Agreement.

10.2. Parties undertake to send each other’s documents, reports or other information by e-mail or in hard copy if it is required by Agreement. Buyer contact and payment information are provided in the order form, Store contact and payment information are provided in Contacts.

10.3. Parties undertake to settle all disputes related to the implementation of Agreement through negotiations. If the disputes or disagreements arising from the performance of Agreement couldn’t be resolved by negotiations within 30 days after submission of a written application, they shall be resolved in the court of the Republic of Latvia according to the procedure prescribed by legal acts of the Republic of Latvia.

10.4. Store reserves the right to unilaterally change this Agreement at its sole discretion. Changes to Agreement take effect from the time they are posted on the Website, and Buyer is obliged to familiarize itself with this Agreement before entering into any subsequent Agreement.